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Alert: FDTC continues to adhere to federal and state directives on social distancing. Students, faculty and staff are not to return before May 1, 2020. FDTC's administrative and instructional operations continue, employees have transitioned to telecommuting work and are available to service your requests. All instruction is now online, instructors, tutors and other services are meeting face-to-face via conferencing technologies. Students should be checking their e-mail accounts for information about signing into their classes in D2L and other information. Please rest assured that we will be offering you a robust online solution to help you successfully complete your semester. For COVID-19 updates please visit https://www.fdtc.edu/covid-19 for the latest updates.

Helpdesk

The FDTC-IT Helpdesk receives, troubleshoots, responds to end-user problems or requests, logs and tracks the problems or requests and determines the best manner to address the problems or requests. One of the top priorities of the FDTC IT Helpdesk is to ensure a consistent response to problem resolution, service requests, status reporting and notification of changes related to the information technology environment of FDTC.

The Helpdesk support portal is located at http://helpdesk.fdtc.edu and is available to faculty and staff. It is a powerful enterprise-wide IT problem management solution. FDTC IT has invested in the deployment and utilization of this application to streamline the many complex processes required to support our customers.

The Helpdesk is located in room 7204 and is open:

Monday - Thursday 7:30am - 9:30pm
Friday 7:30am - 11:30am
Saturday Closed
Sunday Closed

Helpdesk Phone Number is (843) 661-8123

  • Option 1 – WebAdvisor and Password Reset
  • Option 2 – Online college
  • Option 3 – Audio Visual
  • Option 4 – All Other Helpdesk Request

Or e-mail Helpdesk@fdtc.edu

Computer Lab

The Computer lab provides FDTC students with access to computers and a multifunction printer. The Open Lab is located in in room 7130 and is open:

Monday - Thursday 7:30am - 9:30pm
Friday 7:30am - 11:30am
Saturday Closed
Sunday Closed

Full User Details

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