Cisco WebEx Phone Migration Service Overview

Will my phone number change?

Will my phone number change?

No, your phone number will not change as part of this migration.

Why is the phone system being replaced?

The current phone system on campus is an older system that relies on on-premises hardware.  With this upgrade to Cisco WebEx, our campus will be able to utilize the scalability and flexibility of a cloud-based solution.

Will I be able to use the WebEx Application on my device?

With the migration to Cisco WebEx, both WebEx Desktop Application and the mobile app available in the Apple and Google Play Store will be available to make and receive office calls.  Custom contacts will not transfer to the Cisco WebEx system.

When will I be migrated?

Migrations will begin after hours on July 12, 2024.

How can I tell that my phone has been migrated?

How can I tell that my phone has been migrated?

The Cisco desk phone will display a new background image and a small cloud icon will appear in the upper-right corner.

How do I reassign line keys (speed dials)?

Press and hold the line key position to assign for two seconds, then select speed dial, assign label (name) and number.

How can I internally call someone after the campus has been migrated?

How can I internally call someone after the campus has been migrated?

Users will need to dial just the 4 digit extension number.

How can I externally call someone after the migration?

Dialing 9 is no longer required but users will still continue to dial 10-digits for external calls.

Will voicemail-to-email be enabled with the new phone service?

Will voicemail-to-email be enabled with the new phone service?

Yes - and a new added feature is that the voicemail will be transcribed for users to read upon receipt of the email.  

Note: The new voicemail-to-email feature will be coming from a new email address: webex_comm@webex.com

Note: The red voicemail indication light on your phone will remain lit until you check voicemail from the phone, website, or Webex App.

Why do I need to re-record my personal voicemail greeting?

As part of the migration to the new phone service, we have a new voicemail server. This will require all users to set up their voicemail PIN on the new server and re-record their voicemail greeting.

How should I set up my new voicemail PIN?

Follow these steps:

• Go to https://settings.webex.com and enter your @fdtc.edu email address
• Navigate to the Setting Tab, then Calling, then Voicemail
• Click on the Reset voicemail PIN button and follow the PIN requirements

OR

• Press the voicemail button on the Cisco desk phone
• Enter the default PIN 123556
• Follow the prompts to reset voicemail PIN

Note the Pin Requirements

Must contain

• 6-30 digits

Must not contain

• repeated patterns
• last 10 voicemail PINs
• the reverse of your old PIN
• your phone number or extension
• the same digit 4 times in a row
• 4 ascending digits or 4 descending digits
• the reverse of your phone number or extension

How do I check my voicemail from the website?

Follow these steps:

• Go to https://settings.webex.com and enter your @fdtc.edu email address.
• Navigate to the Setting Tab, Then Calling, Then Voicemail
• Click on the Manage Voice Mail button

How should I re-record my voicemail greeting?

Follow these steps:

• Follow the steps above to reset your voicemail PIN first
• Press the voicemail button on the Cisco desk phone (see image above)
• Enter your new PIN 
• Then follow the prompts to record your voicemail greeting
• You can also refer to this video to learn how to manage your voicemail

I cannot remember my voicemail PIN. What should I do?

Follow these steps:

• Go to https://settings.webex.com and enter your @fdtc.edu email address
• Navigate to the Setting Tab, then Calling, then Voicemail
• Click on the Reset voicemail PIN button and follow the PIN requirements